Suzuki Warranty Policy View more information below on our warranty terms or get in touch to discuss with our team.

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Axess Ltd, as authorised dealer, warrants that each new Suzuki vehicle commercialised and sold by Axess will be free, under normal use and service, from any defects in material and workmanship at the time of manufacture subject to the following Terms & Conditions.

(1) Qualification:

To qualify for this warranty, the vehicle must be delivered by Axess Ltd authorised dealer and set-up, and serviced by an Axess Ltd authorised workshop.


(2) Term:

The term of the warranty shall be 7 years or 120,000 kilometers (whichever occurs first) from the date of invoice to the first owner.


(3) Suzuki Warranty Obligation:

If any defect(s) were to be found in a Suzuki vehicle within the term stipulated above, Axess Ltd’s only obligation is to repair or replace, at its sole discretion, any part shown to be defective, with a new part or the equivalent at no cost to the owner for parts or labour, subject to Suzuki acknowledging that such a defect is attributable to faulty material or workmanship at the time of manufacture. Such defective parts, which have been replaced, will become the property of Suzuki. The owner is responsible for any repair or replacements which are not covered by this warranty. The decision of Suzuki shall be final & binding.


(4) Limitation:

This warranty shall not apply to:

(a) Normal maintenance service required other than, including without limitation, oil and fluid changes, Consumables, headlight aiming, fastener retightening, wheel balancing, wheel alignment and tyre rotation, cleaning of injectors, adjustments of clutch, valve clearance. Corrosion will not be covered after 5 years.

(b) The normal wear of parts, including but without limitation, bulbs, tyres and tubes, spark plugs, belts, hoses, filters, wiper blades, brushes, contact points, fuses, clutch disc, brake shoes, brake pads, cable and all rubber parts (except oil seal and glass run).

(c) Any vehicle which has been used for competition, rallies or racing.

(d) Any repairs or replacement arising from accidents or collision.

(e) Any defect/ damage caused by misuse, negligence, abnormal use, insufficient care, vandalism, theft, riot, fire, flooding not to entry of water in the components resulting in engine seizure, hydrostatic lock, etc. or external damages to the body/ components.

(f) Any damage resulting due to usage of adulterated fuel / lubricants / oil / coolant / fluids / polishing products and fuel / lubricants / oil / coolant / fluids used other than those specified in the Owner’s Manual.

(g) Any vehicle which has been modified or altered, including without limitation, the installation of performance accessories, enlargements of lights, other changes and external / consequential reasons.

(h) Any vehicle on which parts or accessories not approved by Suzuki (Non-SGA, NonSGP) have been used.

(i) Any vehicle which has not been operated in accordance with the operating instructions in Owner’s Manual and Service Booklet.

(j) Any vehicle which has not received the service inspections prescribed in this Owner’s Manual and Service Booklet.

(k) Any vehicle which has been assembled, disassembled, adjusted or repaired by workshops other than an Axess Ltd authorised workshop.

(l) Any vehicle which has been used for purposes other than what it was designed for.

(m) Any damage or deterioration caused by airborne fallout, industrial fallout, acid rain, hail or hail storm, wind storm, lightning, bird droppings, rodents bite / rat bite and such other thing that result in damage to the vehicle.

(n) Insignificant defects which do not affect the function of the vehicle including but without limitation, sound, vibration and fluid seep.

(o) Any natural wear and tear including but without limitation, ageing, wear & tear or deterioration such as discoloration, fading, deformation or blurring and fabric discoloration.

(p) Installation and usage of domestic LPG gas / LPG Cylinder.

(q) V-belts, hoses and gas leaks.

(r) Any vehicle retrofitted with LPG / CNG kits.

(s) Repainting including patchwork, bodywork and mouldings and interior trims.

(t) Corrosion, rusting of body parts and / work components.

(u) Any vehicle on which the odometer has been changed unauthorisedly or the odometer reading has been modified / tampered with/ or not matching the service records.

(v) The damage(s) caused to the vehicle being unattended despite knowledge that the defect exists and ignorance by the owner / user of the vehicle.

(w) Any damage(s) caused to vehicle including battery / tyre due to parking of the vehicle in idle condition for long periods of time.


(5) Extent of Warranty:

This warranty is the entire written warranty given by Suzuki Motors Corporation for Suzuki vehicles and no dealer or its or his agent or employee is authorised to extend or enlarge this warranty and no dealer or its agent or employee is authorised to make any oral warranty or representation or assurance on behalf of Axess Ltd. Suzuki Motor Corporation reserves the right to add any improvements or change the design of any model at any time with no obligation to make the same changes on units previously sold.


(6) Warranty Service:

To obtain warranty service, the complete vehicle must be presented at the owner’s expenses to Axess Ltd authorised workshop. The customer shall be responsible for his belongings or accessories fitted in the vehicle at the time of presenting the vehicle for service and no claim shall be entertained in any manner under any circumstances.


(7) Owner’s Warranty Responsibilities:

It is responsibility of each owner to:

  • Have performed, at his own expenses, by an Axess Ltd authorised workshop all the service inspections specified in the Suzuki “Owner’s Manual and Service Booklet” and maintain adequate proof that such service inspections have been performed.
  • Update and maintain the 'Customer service maintenance records' page in the “Service Booklet”, whenever service inspection or warranty service is carried out on the vehicle in an Axess Ltd authorised workshop.
  • Present your Suzuki “Service Booklet” to Axess Ltd authorised workshop whenever you are requesting service inspections or warranty service. If the “Service Booklet” were to be lost or destroyed, the owner should consult Axess Ltd authorised dealer from whom the vehicle was purchased for instructions concerning replacement of the “Service Booklet”.


(8) Disclaimer of Consequential Damage:

Axess Ltd assumes no responsibility for loss of vehicle, loss of time, inconvenience or any other indirect incidental or consequential damage resulting from the vehicle not being available to the owner because of any defect covered by this warranty.


(9) Change of Owner

Even if ownership of the vehicle changes, the remaining warranty period is effective for the new owner.


For more information, please consult your Suzuki service outlet or After-sales representative.

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